Frequently Asked Questions

You’ll book with the team that manages your stay. We’ll confirm your reservation details, share arrival information, and help if something needs attention before or during your visit.

We’ll send arrival details and access instructions before check-in. Your confirmation and pre-arrival messages will tell you when to expect them.

Times appear on the property page and in your reservation confirmation. Follow the times confirmed for your home.

Possibly. It depends on availability and cleaning. Message us in advance and we’ll confirm whether a fee applies.

The cancellation terms shown when you book apply to your reservation. Review them before confirming, then contact us if your plans change.

No refunds are given for cancellations made within 60 days of arrival, no-shows, early departures, or late arrivals.

Contact us with the dates you have in mind. We’ll check availability and confirm any change to price and reservation terms.

Pet rules vary by home. Check the property page and let us know about pets before booking.

Party, gathering, and event rules vary by home. Check the property page for the specific house rules, or contact us before booking if you have a special request.

Contact Lumina as soon as possible. Our team will coordinate a response, keep you updated, and review an appropriate resolution if an issue materially affects your stay.

We charge one straightforward property management fee that covers the full spectrum of care — marketing, dynamic pricing, 50+ channel distribution, professional cleaning, maintenance coordination, guest communication, and detailed owner reporting. There are no hidden add-ons.

Our comprehensive full-service model covers every aspect of the home: listing creation, pricing, guest communication, cleaning, maintenance coordination, and owner reporting. During your consultation we’ll align the details with your revenue goals and desired level of involvement.

We leverage a proprietary, vertically integrated tech stack: an owner portal for real-time performance and financials, a mobile-first guest experience app for upgrades and home manuals, an AI-driven pricing engine that adjusts rates daily to market demand, and smart-home tech including keyless entry and noise monitoring to protect your asset.

We use a strict, multi-layered vetting process: government-issued ID verification and background screening for every booking, a minimum age requirement for the primary booker, and a strictly enforced no-party policy backed by noise-monitoring technology and local teams who can intervene immediately.

Trusted local cleaning and maintenance partners care for your home in person: preparing for arrivals, vendor visits, and anything that needs attention. We manage routine and emergency needs using proprietary technology and trusted vendors. We respond 24/7 to critical issues, and contact you before proceeding on larger repairs above a pre-approved threshold, while handling smaller fixes swiftly.

Absolutely. Owner use is a core benefit. Through our owner portal you can view your calendar and block personal dates instantly. We encourage as much advance notice as possible to avoid conflicts, but you retain full flexibility to enjoy your property whenever you wish.

Yes. Our team monitors regulations in every market we operate in. We assist with the permit application process, ensure your home meets local safety codes, and manage ongoing license renewals to keep your rental fully compliant.

Our goal is to get your property live and generating revenue quickly, typically within 2–4 weeks of signing. We conduct an initial audit, install smart-home tech, and schedule professional photography, then build and optimize your listing across all channels. Homes needing significant design updates receive a custom timeline.